Refund & Return Policy
Last updated: August 29, 2026
This Refund & Return Policy applies to purchases made from AVENORE through avenoreofficial.com. Nothing in this policy limits any mandatory consumer rights available under the law of your country of residence.
1. 90-Day Satisfaction Guarantee
We want you to feel confident with your purchase. For eligible products, AVENORE offers a 90-day satisfaction guarantee from the date your order is delivered.
To request a return under this commercial guarantee, contact us at contact@avenore.com within 90 days of delivery. Please include your order number and the reason for your request. We will provide the appropriate return instructions.
Products returned under the 90-day satisfaction guarantee must be returned with their original components and must not have been damaged through misuse, negligence, or improper handling. Proof of purchase may be required.
2. Sale and Discounted Items
Items purchased on sale, during a promotion, or at a discounted price are not eligible for AVENORE's 90-day satisfaction guarantee and cannot be returned under this commercial guarantee.
This exclusion does not affect any mandatory statutory rights that apply to you, including any legal right of withdrawal and rights relating to defective, damaged, or non-conforming goods.
3. Statutory Right of Withdrawal
If you are a consumer in the European Union or another jurisdiction that provides a statutory cooling-off period, you may exercise that right within the applicable legal period. For consumers protected by French and EU distance-selling rules, this period is 14 days from the day you, or a third party designated by you other than the carrier, receives the goods.
To exercise this right, email contact@avenore.com before the applicable deadline with a clear statement that you wish to withdraw from the purchase. This statutory right applies independently from our 90-day satisfaction guarantee, including to discounted products where the law requires it.
4. Returning Your Order
Please contact us before sending any return so that we can provide the correct return instructions. Do not send a parcel to our business correspondence address without prior confirmation, as the operational return address may differ.
Where a statutory withdrawal right applies, you must return the goods within the period required by applicable law after notifying us of your withdrawal. Where French or EU law applies, this is generally no later than 14 days after your notice of withdrawal.
5. Return Shipping
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, direct return shipping costs are the customer's responsibility. AVENORE is not responsible for parcels sent without following the return instructions provided by our customer service team.
6. Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is defective, damaged in transit, or different from what you ordered, contact us as soon as possible at contact@avenore.com with your order number and, where useful, photos or videos showing the issue.
If the issue is confirmed, we will provide an appropriate remedy in accordance with applicable law, which may include replacement, repair, or refund.
7. Refunds
Once your eligible return has been received and inspected, we will notify you of the outcome. If the refund is approved, it will be issued to the original payment method unless applicable law requires or permits another method.
For returns made under our 90-day commercial satisfaction guarantee, original shipping charges are not refundable unless we state otherwise or applicable law requires it. Where a statutory withdrawal right applies, standard outbound delivery charges will be reimbursed where required by law.
Bank, card issuer, and payment-provider processing times after a refund is issued are outside AVENORE's control.
8. Exchanges
If you would like to exchange an eligible item, contact contact@avenore.com. Depending on availability and destination, we may ask you to return the original item and place a new order.
9. Non-Returnable Items
In addition to sale and discounted items being excluded from our 90-day commercial guarantee, certain products may be excluded from return where permitted by applicable law, including personalized or custom-made products, sealed hygiene or personal-use products once unsealed where a legal exception applies, and products materially damaged after delivery through misuse or improper handling.
Mandatory statutory consumer rights remain unaffected.
10. Model Withdrawal Form
To: AVENORE, 42bis Avenue du 8 Mai 1945, 69160 Tassin-la-Demi-Lune, France — contact@avenore.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [goods]. Ordered on/received on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Date: [date]. Signature (only if submitted on paper): [signature].
11. Contact
AVENORE
Website: avenoreofficial.com
Email: contact@avenore.com
42bis Avenue du 8 Mai 1945
69160 Tassin-la-Demi-Lune
France