Shipping Policy

Last updated: August 29, 2026

This Shipping Policy applies to orders placed through avenoreofficial.com.

AVENORE ships to the countries and regions available at checkout. Shipping options, costs, and estimated delivery times are displayed before you complete your purchase.

1. Order Processing

Orders are processed after payment has been successfully authorized and any necessary verification has been completed.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

During periods of high demand, promotions, holidays, or product launches, processing may take longer than usual.

If we are unable to fulfil your order, we will contact you at the email address provided during checkout and issue any applicable refund.

2. Shipping Destinations

AVENORE offers international shipping to the destinations available at checkout.

If your country or region is not available during checkout, we are currently unable to ship to that destination.

3. Delivery Times

Estimated delivery times may vary depending on:

• your destination;

• the shipping method selected;

• carrier availability;

• customs processing;

• local postal services;

• periods of unusually high demand.

Any delivery estimate displayed on our website, at checkout, or in your order confirmation is provided as an estimate unless expressly stated otherwise.

Unexpected carrier or customs delays may occur outside AVENORE's reasonable control.

4. Shipping Costs

Applicable shipping charges are displayed at checkout before payment is completed.

Any free-shipping promotion, when available, will be clearly indicated on the website or at checkout and may be subject to specific conditions.

5. Tracking Your Order

When tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated for an unusual period, contact us at contact@avenore.com.

6. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and may be the responsibility of the recipient.

AVENORE does not control customs charges or customs processing times.

We recommend checking the applicable import rules in your country before ordering.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify your shipping information carefully before completing your order.

If you notice an error after ordering, contact us as quickly as possible at contact@avenore.com.

We will do our best to update the address before dispatch, but changes cannot be guaranteed once fulfilment has begun.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

8. Lost Packages

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us at contact@avenore.com with your order number.

We will investigate the shipment with the carrier and provide an appropriate solution in accordance with applicable law.

9. Packages Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it:

• check your mailbox and surrounding delivery areas;

• check with household members or neighbours;

• verify the delivery address on your order;

• contact the local carrier where appropriate.

If you are still unable to locate the package, contact us at contact@avenore.com.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at contact@avenore.com.

Please include:

• your order number;

• a description of the damage;

• clear photos or videos of the parcel and product where appropriate.

We will review your request and provide an appropriate solution.

11. Split Shipments

Orders containing several products may occasionally be shipped separately.

In this case, you may receive several parcels and separate tracking numbers.

You will not be charged additional shipping fees solely because AVENORE chooses to split an order into multiple shipments.

12. Delays Beyond Our Control

AVENORE cannot guarantee that carriers will always deliver within the estimated timeframe.

Delays may occur because of circumstances outside our reasonable control, including:

• customs inspections;

• carrier disruptions;

• severe weather;

• strikes;

• transportation interruptions;

• public holidays;

• local postal delays;

• exceptional events.

Your mandatory consumer rights remain unaffected.

13. Contact

For any shipping-related questions, please contact:

AVENORE
Website: avenoreofficial.com
Email: contact@avenore.com
42bis Avenue du 8 Mai 1945
69160 Tassin-la-Demi-Lune
France